Returns and Refund Policy
We hope you are delighted with your purchase. If you have any questions about a return or exchange, please contact us at graham@oliami.co.uk or call 0141 339 8860.
Online returns
If you change your mind about an online purchase, you must notify us within 14 days of receiving your order. Once you have notified us, you have a further 14 days to return the item.
Returned items must be unworn, with all original store and designer tags attached, and in the same condition in which they were received. Customers may examine and try on an item as they would in a shop, but we may reduce a refund if an item has been handled beyond what is reasonably necessary or returned damaged.
For change-of-mind returns, customers are responsible for the cost of returning the item. We recommend using a tracked and insured postal service, as the item remains your responsibility until it reaches us.
If an item is faulty, damaged or incorrect, please contact us before returning it so that we can advise you and arrange the appropriate return.
Online refunds
Once we receive your return, please allow up to seven working days for it to be inspected and processed. Refunds will be issued to the original payment method.
When an entire online order is cancelled, any standard delivery charge originally paid will also be refunded. Additional charges for premium or enhanced delivery services are not refundable beyond the cost of standard delivery.
Exchanges are subject to product availability.
In-store purchases
Items purchased in the Pampas boutique may be returned within 14 days of purchase for an exchange or store credit. We do not offer refunds for change-of-mind purchases made in-store.
Items must be unworn, with all original store and designer tags attached, and accompanied by proof of purchase.
Reduced sale items purchased in-store are also eligible for an exchange or store credit within 14 days.
Items specifically marked Final Sale cannot be returned for an exchange or store credit unless they are faulty, mis described or otherwise do not meet the customer’s statutory rights.
Faulty or incorrect items
Nothing in this policy affects your statutory rights. Customers are entitled to appropriate remedies when goods are faulty, not as described or not of satisfactory quality.
Please contact us as soon as possible at graham@oliami.co.uk or 0141 339 8860 if you believe an item is faulty or if you have received an incorrect item.
Returns address
Pampas
78–80 Hyndland Road
Glasgow
Scotland
G12 9UT